By agreeing to Voice Crafters LLC Terms and Conditions, customer agrees to the following:

Artificial Intelligence (AI)

Voice Crafters LLC does not support TTS (Text-to-speech) / Voice synthesis projects. By using our platform, customer agrees to the following:

1. Customer expressly agrees not to utilize any portion of the Talent’s file, recording, or performance of Talent for purposes other than those specified in the initial Agreement between the parties, including but not limited to the creation of synthetic or “cloned” voices or for machine learning.

2. Specifically, Customer shall not utilize any recording or performance of Talent to simulate talent’s voice or likeness, or to create any synthesized or “digital double” voice or likeness of Talent.

3. Customer specifically agrees not to sell or transfer ownership to all or part of any of the original files recording the performance of Talent to any third party for purposes of using the files for Artificial Intelligence, such as text to speech, or speech-to-speech uses, without Talent’s knowledge and consent.

4. Customer agrees not to enter into any agreements or contracts on behalf of Talent that utilizes all or any part of any of the original files recording the performance of Talent for purposes of using the files for Artificial Intelligence, such as text-to-speech, or speech to speech uses, without Talent’s knowledge and consent.

5. Customer agrees to use good faith efforts to prevent any files of recordings or performances stored in digital format containing Talent’s voice or likeness from unauthorized access by third parties, and if such files are stored in “the cloud” Customer agrees to utilize services that offer safeguards through encryption or other “up-to-date” technological means from unauthorized third-party access.

Using our Online Platform

1. Customers can receive quotes directly from voice actors through our online platform. Customers can also monitor their proposals, select a voice actor to work with, and issue payment for the job to initiate the project. Payments are held securely until the successful completion of the job, at which time the customer agrees to release funds for the voice actor.
2. Customer agrees to abide by the pickup and revision policy of the voice actor they select. Furthermore, Customer agrees that it is their responsibility to confirm the voice actor’s terms in regard to revisions and pickups before the recording – to avoid misunderstandings.
3. In cases where a dispute arises between the customer and the voice actor, customer agrees to do their utmost to resolve the dispute with the voice actor.
   In cases where the dispute cannot be resolved with the voice actor, customer agrees to have Voice Crafters mediate and unequivocally accepts any solution provided by Voice Crafters.
   Voice Crafters, in turn, will do everything in its power to reach a fair and just solution for all parties involved.
4. Voice Crafters reserves its right not to mediate cases where customers and voice actors communicate outside of its platform.

Customer Payments

1. Customer assumes responsibility to pay the agreed price due according to the payment terms stated in the quote.
2. All prices are net prices which means that all additional charges like VAT, customs, and other charges imposed by a third party shall be borne by the customer.
3. Customer agrees to pay via the following payment methods: Stripe and Paypal, bank transfer (online platform only), and Wise (for projects managed offline).
4. Customer will only obtain usage rights for deliverables once payment is made in full. Non-payment may result in the interdiction of the usage rights. Usage of deliverables without proper clearance is a violation of Intellectual Property and will be subject to legal prosecution.
5. When using our online platform, customers are responsible for releasing their payment to the voice actor once the project has been completed. If within a 45-day time frame, a customer does not respond to messages from Voice Crafters or the voice actor, Voice Crafters assumes that they are satisfied with the work and will release payment to the voice actor on behalf of the customer.

Cancellations and Booking fees

1. Should a customer cancel an order after it has been initiated, Voice Crafters will be entitled to charge a recording session fee (BSF). The fee cannot be higher than the value of the order.
2. Should a customer choose a voice talent for a project and decide not to use their voice after deliverables have been provided to the customer, the customer will still bear the cost of the project.
3. If a live-directed session or a voice actor booking is canceled less than one working day before it was due to take place, Voice Crafters will be entitled to charge a booking fee. The fee cannot be higher than the value of the order.

Delays

1. Voice Crafters takes pride in delivering high-quality audio/video products quickly. Most of our orders are delivered on or before their deadlines. However, it is inevitable that some orders are delayed. In such cases, we always strive to be creative and find an alternative solution that will satisfy the customer.
2. The customer may not claim damages caused by delays for late deliveries or services.

Re-recordings

1. The customer understands that ANY amendments/changes in the script provided AFTER the recording has taken place will be subject to an additional fee.
2. Retakes and text amendments will be accepted up to 45 days after delivery.
3. Errors made by Voice Crafters and its suppliers will be amended without further cost to the customer.

• Errors can be: Reading errors, pronunciation errors (despite supplied pronunciation aid), failure to adhere to the style indicated by the customer.
• Errors in post-production work, such as file splitting, file naming, etc. are also the responsibility of Voice Crafters.
• Changes in creative direction are not considered errors and are therefore subject to an additional fee by Voice Crafters.

Online Direction

Customers wishing to direct talents online through and with the assistance of Voice Crafters understand that an extra fee applies to this service.
With online direction, the customer is responsible for describing to the talent exactly what style they are looking for. In addition, any pronunciation issues are to be resolved during the session.
Given that errors in pronunciation and style are corrected during the session, any pickup requests after the session will be subject to extra fees.

Contacting Voice Actors

BY ACCEPTING THE TERMS OF SERVICE YOU AGREE TO CONTACT TALENTS ON VOICE CRAFTERS’ WEBSITE EXCLUSIVELY THROUGH VOICE CRAFTERS (THE AGENCY) AND NOT DIRECTLY. ALL PAYMENTS MADE THROUGH THE ONLINE PLATFORM MUST BE MADE AS SUCH AND NOT DIRECTLY TO THE VOICE ARTISTS.

Using our Online Platform

1. Voice actors can receive quotes requests directly from customers through our online platform. Voice actors can also monitor their proposals, projects they have been selected to work on, and – ultimately receive payment.
   Payments are held in escrow until the successful completion of the job, at which time customers agree to release funds from escrow for the voice actor.
2. Voice actor agrees to provide details about their pickup and revision policy to the customer they are working with before commencing work on the project, to avoid misunderstandings and disputes.
3. In cases where a dispute arises between the customer and the voice actor, voice actor agrees to do their utmost to resolve the dispute with the customer.
   In cases where a dispute cannot be resolved with the customer, voice actor agrees to have Voice Crafters mediate and unequivocally accepts any solution provided by Voice Crafters.
   Voice Crafters, in turn, will do everything in its power to reach a fair and just solution for all parties involved.
4. Voice Crafters reserves its right not to mediate cases where customers and voice actors communicate outside of its platform.

Talent Payments

1. For offline/managed projects, talent payments are generally issued based on EOM (End of Month) + 45. This means that if a project has been completed on April 12^th, payment can by June 15^th.
2. Voice Crafters typically issues payment back-to-back, that is, when funds are received from customers for any given project. We do everything possible to expedite payments and often issue payments before funds are received, but this is the exception – not the rule.
3. At this time, Voice Crafters’ exclusive forms of payment are Paypal and Transferwise.

Availability

1. Voice Crafters takes pride in a speedy turnaround for all projects. We expect most projects (up to 1,000 words) to be turned around within 24-48 hours.
2. We reserve the right not to work with voice actors whose work is consistently late / delayed with no reasonable justification.
3. We reserve the right not to work with voice actors who do not provide satisfactory service through our online platform.
4. We ask that voice actors update their account settings when they are unavailable due to illness, vacation, etc.

Audio Recordings

1. Voice Crafters requires all talents to own or have uninterrupted access to a broadcast-quality recording facility. We reserve the right not to work with talents who deliver audio in poor quality.
2. When tasked with a new project, unless stated in advance, it is the voice actor’s responsibility to check the following:
   • Pronunciation of words they are not sure of.
   • Delivery style requested by the customer.
   • Audio format of deliverables (e.g. AIF, WAV, mp3, etc.)

3. Re-recordings shall be performed at no charge in the following scenarios:
   • Reading errors, pronunciation errors, failure to adhere to the style indicated by the customer.
   • Errors in post-production work, such as file splitting, file naming etc. (where applicable).

4. Changes in copy made by the customer post-recording are typically charged. Generally speaking, talent is compensated for such changes, depending on the level of changes requested.

Confidentiality

By accepting the terms of service, voice actor agrees to the following non-disclosure agreement:

This Nondisclosure Agreement (the “Agreement”) is entered into by and between Voice Crafters with its principal offices at San Jose, Costa Rica, (“Disclosing Party”) and voice actor (“Receiving Party”) for the purpose of preventing the unauthorized disclosure of Confidential Information as defined below. The parties agree to enter into a confidential relationship with respect to the disclosure of certain proprietary and confidential information (“Confidential Information”).

1. Definition of Confidential Information. For purposes of this Agreement, “Confidential Information” shall include all information or material that has or could have commercial value or other utility in the business in which Disclosing Party is engaged. If Confidential Information is transmitted orally, the Disclosing Party shall promptly provide a written indication that such oral communication constituted Confidential Information.
2. Exclusions from Confidential Information. Receiving Party’s obligations under this Agreement do not extend to information that is: (a) publicly known at the time of disclosure or subsequently becomes publicly known through no fault of the Receiving Party; (b) discovered or created by the Receiving Party before disclosure by Disclosing Party; (c) learned by the Receiving Party through legitimate means other than from the Disclosing Party or Disclosing Party’s representatives; or (d) is disclosed by Receiving Party with Disclosing Party’s prior written approval.
3. Obligations of Receiving Party. Receiving Party shall hold and maintain the Confidential Information in strictest confidence for the sole and exclusive benefit of the Disclosing Party. Receiving Party shall carefully restrict access to Confidential Information to employees, contractors and third parties as is reasonably required and shall require those persons to sign nondisclosure restrictions at least as protective as those in this Agreement. Receiving Party shall not, without prior written approval of Disclosing Party, use for Receiving Party’s own benefit, publish, copy, or otherwise disclose to others, or permit the use by others for their benefit or to the detriment of Disclosing Party, any Confidential Information. Receiving Party shall return to Disclosing Party any and all records, notes, and other written, printed, or tangible materials in its possession pertaining to Confidential Information immediately if Disclosing Party requests it in writing.
4. Time Periods. The nondisclosure provisions of this Agreement shall survive the termination of this Agreement and Receiving Party’s duty to hold Confidential Information in confidence shall remain in effect until the Confidential Information no longer qualifies as a trade secret or until Disclosing Party sends Receiving Party written notice releasing Receiving Party from this Agreement, whichever occurs first.
5. Relationships. Nothing contained in this Agreement shall be deemed to constitute either party a partner, joint venturer or employee of the other party for any purpose.
6. Severability. If a court finds any provision of this Agreement invalid or unenforceable, the remainder of this Agreement shall be interpreted so as best to effect the intent of the parties.
7. Integration. This Agreement expresses the complete understanding of the parties with respect to the subject matter and supersedes all prior proposals, agreements, representations and understandings. This Agreement may not be amended except in a writing signed by both parties.
8. Waiver. The failure to exercise any right provided in this Agreement shall not be a waiver of prior or subsequent rights.

Disclosure of Personal Details

BY ACCEPTING THE TERMS OF SERVICE YOU AGREE NOT TO DIVULGE PERSONAL INFORMATION TO CUSTOMERS. FURTHERMORE YOU AGREE TO CONTACT CUSTOMERS SOLICITING YOUR SERVICES THROUGH VOICE CRAFTERS’ WEBSITE EXCLUSIVELY THROUGH VOICE CRAFTERS (THE AGENCY) AND NOT DIRECTLY.