FAQs & Tips

Question: How does the new interface work?

When logging into the site, you will now be directed to your dashboard.

Your dashboard provides you with a quick summary of any pending proposals, jobs in progress and your total earnings.

The ALL PROPOSALS section shows you a list of projects and their status, indicating whether or not you have submitted a quote for them.

Clicking on a particular project will open up the project details, its message board, and any files that have been shared between you and the client for that particular project.

You are awarded a project whenever a client funds it and an email is sent to notify you that you are clear to begin recording.
The funds are held in escrow until the project is completed successfully.

All files should be uploaded through the message board and can be retrieved from the FILES section for the given project.
The message board is also where you and the client can communicate about the project.
Be sure to make good use of it and clarify any questions you may have with the client to manage mutual expectations effectively.

Once the project is complete, client will release funds from escrow and rate your work.

At that time, the funds will be released to you.

The EARNINGS tab in your dashboard summarizes your earnings per project.

NOTE: During the BETA period, we will release funds to voice actors manually so there may be some delay in receiving funds.

 

Question: Can I contact a client outside of Voice Crafters?

Providing your contact information and/or asking a client to contact you directly is strictly prohibited. 

Some clients will want to live-direct you via Source Connect / Skype, etc., so it’s okay to connect with them directly for the purpose of the voice over project after they fund the project.

HOWEVER, receiving payments directly from clients outside of Voice Crafters’ website is a violation of our policy and can get you removed from our roster.

Dealing financially with the client directly also exposes you in case there’s a dispute between you and the client which you are not able to resolve amongst yourselves.

Stay on the safe side and only accept payments through the site.

 

Question: How do I get paid?

Payments for voice over projects are sent via PayPal or Transferwise.

You will be able to select your preferred method of payments in your Account Settings.

Some countries do not support payments from one of these services, so be sure to check if your country supports business payments from a U.S account.

Payments are made as soon as clients release payment from escrow.

HOWEVER, while in Beta, we will be releasing payments manually until we the process becomes smoother and all bugs are crushed.

Question: What is Voice Crafters' Commission?

Voice Crafters charge a 20% commission on every job.

10% is deducted from the client and another 10% deducted from you, the talent.

The fees will be totally transparent to you when sending a quote and to the client ordering the service.

Question: Are there any other fees?

No.

All transaction fees, whether by PayPal or Transferwise are covered by us 🙂

You will only be responsible for the 10% commission.

Question: Am I allowed to use material I recorded for a client on my reel?

Only with the client’s explicit approval.

It’s strictly prohibited to share, distribute or make public any material you send or receive from the customer (scripted or recorded) without the customer’s consent.

Remember, when agreeing to our Terms & Conditions, you have agreed to a confidentiality clause which you must adhere to.

Violating this rule will get you removed from our roster and possibly prosecuted for any damages a customer may suffer as a result.

Question: When sending audio, do I need to edit my work?

Yes – when working directly with clients, you should submit audio in the same way as with your own customers.

Unless specifically requested, make sure you send audio that has been processed and edited to their specs (and be sure to include it in your quote).

Question: My client has funded the project, but now he is asking for additional work

No problem at all!

If a client you are working with has already funded the project, and it turns out the scope is bigger, or they would like to add additional tasks, be it more post-production work or additional recording, they can easily add funds to the project.

Ask the client to go to the “Proposals” page for that project and click the “Add Funds” button next to your proposal.

They’ll be able to add funds and you’ll receive a message once they do.

Question: Client isn't happy with the work. What now?

It’s never ideal when a client that chose you for a recording isn’t happy with your delivery, but it happens.

Sometimes it isn’t the client, but the end-client who makes the decision and they may change their mind or simply decide they want to go a in different direction.

If you have already performed the recording, ask the client to make a partial payment to cover the session fee.
It is possible to do so on our portal. You would need to agree to initiate a partial refund for the client.

If you’ve exhausted all options and cannot reach an agreement with the client, please contact us to resolve the dispute.

Make sure you add the project ID and the words – “Dispute resolution needed” in the subject line.

 

Tip: Early bird gets the worm.

As you know, in our industry, audio tasks usually comes at the end of the post-production process,

So when a potential customer sends a quote request, assume they have a tight deadline.

Responding quickly will increase your chances of landing the job.

Clients appreciate talents who are highly responsive.

Tip: Avoid disputes in advance.

Be very clear about what your service includes.

How many revisions do you allow?

Do you include editing / post-production work (like audio sync to picture, file splitting for e-learning, etc.)?

What services / situations incur an extra charge?

PRO TIP: Spend some time to draw up exactly what your policy is with regards to revisions, pickups and extra audio work. Formulate it into a template and simply copy and paste to every quote you send.

Tip: Avoid asking the client what their budget is.

Doing so suggests to the client that you are not confident about the value of your service and that you are willing to bargain for it.

You should know what your services are worth.

Besides, if a client has a set budget, they will probably tell you off the bat.

You can always specify a price and mention that you are open to negotiate it if you’d like.

 

Tip: Avoid too much back and forth when quoting.

We ask potential clients to enter as much information about the project as possible so you can easily understand the scope before quoting.

Unfortunately sometimes customers don’t provide all of the information you need.

Going back and forth with a client to determine the exact scope of a project may deter them from working with you (especially if they are under a tight deadline).

Therefore, we recommend giving them options.

For example, in one single quote you could mention what usage rights would cost for a month, six months and a year (instead of asking how long they need usage rights for).

Providing them the information this way will save time for both of you.

Tip: NEVER record a full audition script for a customer you are not familiar with.

Protect yourself from doggy clients who might decide to use your audition commercially.

ALWAYS record a few lines of the script – just enough for the customer to get a feel for what you sound like.

Script too short? Just add a watermark.

Tip: Do your best to make your customer happy.

This is kind of obvious.

Your goal should be to have them put you in their “Favorites” list and come back to you for more projects.

It’s also up to you to find the fine line between “The customer is always right” and “This customer is blatantly taking advantage of my goodwill”, and act accordingly.

Avoid disputes as best as you can but not at the cost of losing too much precious time and/or money.

Again, clearly defining the scope of work before starting a project  is a great way to avoid misunderstandings.

Privacy Preference Center

    Strictly Necessarily

    These cookies are necessary for the site to function.

    wordpress_{hash}, wordpress_logged_in_{hash}, wordpress_test_cookie, wordpress_cf_adm_use_adm, PHPSESSID, _icl_current_language, gdpr[allowed_cookies], gdpr[consent_types], gdpr_disable_hotjar

    Statistics

    We use Google Analytics to gather statistics about user activity. All user information tracked is anonymous. Types of information tracked: approximate location, language, pages visited, clicks, form submissions, etc.

    Hotjar.com cookies are used to track user activity in more detail to help with improving site usability. This implies tracking mouse movements, general interactions with the website, keyboard activity for non-personal information, IP, approximate location, etc.

    _ga, _gid, __utma, __utmb, __utmc, __utmt, __utmz

    Post a Project0