Even if you don’t think too hard about it, it just sounds sloppy.
You could use a pre-recorded voice, but chances are that it won’t exactly match with your requirements.
You could also try the text-to-voice option if your IVR system offers it, but it is not ideal to use either.
Think about the times you’ve called a firm and heard custom, professional-sounding messages leading you through the options.
You probably didn’t even think about this experience because it seemed smooth and effortless; it just worked – which is how it should be.
A well-trained and experienced voice actor using professional equipment can deliver the right impression for your business every time.
There is a lot involved with getting an IVR voice over right (as you can see here), so it’s best to invest in talent you trust.
With an on-hold customer, you may have a captive audience, but that does not mean that they relish being in that position.
You need to do everything that you can to ensure that they are not unduly delayed while they wait for someone to help them.
Simply having a phrase like, “Your call is important to us,” repeating every 30 seconds is not likely to break the ice, so keep them on side with a well thought out script and a voice that works for your brand.
Besides having your customers or prospects more engaged, a professionally recorded IVR will have the following benefits:
Solutions like this one offer a fully featured service with a graphical user interface that allows you to design the whole customer contact experience on-screen.
Here are some pointers for what should you consider when designing your IVR system.
Your IVR should help your customers from the moment they get in touch, so give each caller the information or solution they are looking for quickly as possible.
But bear in mind that our memories can only hold on to so much information at one time, so don’t offer callers more than four options at once.
You will just frustrate your callers and they may abandon the call.
IVRs are designed to streamline service delivery.
Customers have become used to finding what they want round-the-clock on the Internet. Now they are starting to expect the same kind of accessibility from businesses too.
You may not be able to meet all of their needs while you aren’t there, but it’s worth providing a basic self-serve option to customers who call when your business is closed, and you can also offer to call them back later, too.
Make sure you design menus that are dynamic, meaning that they change in line with previous interactions with the customer.
You can improve the caller’s experience if you offer more personal options that build on previous customer choices.
An IVR cannot hope to solve all your customer queries, but it can help to speed up the process of getting them to the solution that they are looking for.
Placing them in a queue is sometimes not the best answer, so always give them the option to request a callback when staff are free to engage them.
American English IVR voice over for ArtyGeek Apps (Now GeekApps). Recorded by Michelle F.
German IVR voice over for Benedict breakfast restaurant chain. Recorded by Miriam M.
French IVR voice over for EZ Trader option trading. Recorded by Faida L.
Italian IVR voice over for EZ Trader option trading. Recorded by Carmen L.
Greek IVR voice over for ZIM Worldwide Shipping. Recorded by Rania K.
Swedish IVR voice over for a Casino. Recorded by Kim I.